The Delhi government’s ambitious doorstep service is starting today. Under this policy, a helpline number – 1076 – will allow people to reach out to the government and its 40 departments sitting in the comfort of their homes. It will give people the luxury of skipping the long queues in government offices.
According to Delhi minister Kailash Gahlot, the service will be linked to 40 departments by October, this year. Thirty services will be linked in the future and within a span of two to three months, more than 100 services will be provided in the form of home delivery.
How the new system will work
The Delhi government has granted a contract to VFS Private Limited to work in accordance with the set guidelines and objectives of this ambitious project. VFS’ company head for South Asia business development, Dev Kumar, said that under the scheme, 11 call centres will be set up in 11 districts of the national capital for which a helpline number, 1076, is provided.
“Through this number, people will be able to call and get information regarding their requirements from a particular department and service,” he said. Additional services include timely verification, documentation and instant online upload. If the service calls for biometric identity verification, the equipments and system will be carried at the doorstep and instant scanning will be uploaded in the system. However, Rs 50 will be charged for this service. In case of mismanagement and improper operations, complaints will be made at a designated customer care number.
Deptartments with this facility
According to Kailash Gahlot, 40 services are set to come under this scheme, starting today, which include, caste identity proof, address proof, income certificate, marriage certificate, RC of vehicles, RC address change, ownership transfer, driving license, old age pension schemes, water and sewer connection, food department, Delhi Jal Board, labour department, E-District and transport services will be home delivered.
Will it also check corruption?
Kailash Gahlot elaborated that Delhi government’s transport department is the most corrupt in terms of middlemen and unrequited commission agents.
Also, people suffer wandering from one desk to another repeatedly but all in vain.
However, the scheme will put an end to the inception of corruption and people wouldn’t have to waste their time and energy to make sure their work is done. He further stated if the all goes well, the scheme will be expanded to the provision of ration which will be delivered at their doorstep curbing corruption considerably.