- Very soon, customers will be able to order a new cooking gas connection online. State-run fuel retailers are joining the e-tail bandwagon with a web-based system for selling new LPG connections and cooking hobs (stoves) as part of the Modi government’s ‘Digital India’ dream.
- The retailers are also set to launch an easy-to-remember four-digit emergency response number for attending to complaints of leakage, instead of the 10-digit number applicable to many cities at present.
- The new system will be available on the websites of each oil company and the government’s LPG portal, Pahal. This will allow prospective consumers online filling of application form for a new connection.
- The system will then automatically detect a dealer best suited for the consumer and email or message a customer ID number within 48 hours of applying.
- Along with the online system, the retailers are also set to launch a four-digit emergency response number for attending to complaints of leakage. The number at present is long and difficult to remember.